Privacy Policy

Effective Date: August 2025

1. Introduction

Lakefield Veterinary Group (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services.

This Privacy Policy applies to data collected through:
– Our website: https://slvetspecialists.com/
– Online forms or communications
– Analytics and cookies
– Social media and marketing interactions

2. Information We Collect

We may collect the following categories of personal information:
– Identifiers: Name, email address, phone number, mailing address, IP address.
– Internet or Device Data: Browser type, referring/exit pages, device type, and browsing activity.
– Pet Information: Pet name, species, breed, medical details (if provided via forms).
– Commercial Information: Records of products/services purchased or considered.
– Location Data: Approximate location via IP address.
– Sensitive Information: Only if submitted by you (e.g., medical details via contact forms). We do not intentionally collect sensitive personal information unless required for our services and with your consent.
– Mobile Information and SMS Registration: We collect mobile information solely for the purpose of SMS registration and communication. Your mobile information will not be shared with third parties for marketing purposes under any circumstances. Your data will not be transferred to external organizations.

3. How We Collect Information

– Directly from you when you fill out forms or communicate with us.
– Automatically through cookies, analytics tools (e.g., Google Analytics), and server logs.
– From third-party marketing or advertising platforms.

4. Use of Personal Information

We use your information for the following purposes:
– To respond to inquiries and provide veterinary services
– To improve our website functionality and user experience
– For marketing communications (only with your consent where required)
– To comply with legal obligations
– To prevent fraud and secure our systems

5. Sharing and Disclosure of Personal Information

We do not sell your personal information. We may share your information with:
– Service providers: Hosting, IT support, marketing, analytics, appointment management.
– Legal or regulatory authorities: If required to comply with legal obligations or defend against claims.
– Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

If required under CPRA or other applicable laws, we will provide you with a mechanism to opt-out of any “sharing” of personal information for targeted advertising.

– SMS Messaging Campaigns and Opt-Out Procedures: If you receive SMS messages from us, you may opt out at any time by following the instructions provided in the message or by contacting our support team. Opting out of SMS communications will not affect your access to other services we provide.

 

– Terms and Conditions 
By providing your mobile number and opting in, you agree to receive SMS messages from Sugar Land Veterinary Specialists. These messages may include conversational messages related to your interactions with our services. Message frequency may vary. On average, you may receive 1-2 messages per month. Message and data rates may apply.

To unsubscribe from SMS messages at any time, reply STOP. For assistance, reply HELP. For more information on how we handle your data, please review our privacy policy at https://lakefieldvet.com/privacy-policy/

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:
– Improve your browsing experience
– Understand usage patterns
– Serve relevant advertisements (via platforms like Google or Meta)

7. Your Privacy Rights

Depending on your state or jurisdiction, you may have the following rights:
– Right to Know: Request what personal information we collect and use.
– Right to Delete: Request deletion of your personal information.
– Right to Correct: Correct inaccurate information.
– Right to Opt-Out: Of the sale or sharing of personal information.
– Right to Limit: Use of sensitive personal information (if applicable).
– Right to Appeal: Denied requests (in some states).

To exercise your rights, please email us at info@slvetspecialists.com. We may need to verify your identity before fulfilling your request.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

9. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:
– SSL encryption for form submissions
– Role-based access to personal data
– Secure hosting environments

Email communications are not encrypted. Please avoid sending sensitive personal or medical information by email.
While Lakefield strives to use reasonable and appropriate measures to protect information, we cannot guarantee its absolute security.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, we securely delete or anonymize it.

11. Third-Party Links and Social Media

Our website may link to third-party websites or social media platforms. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

12. International Users (If Applicable)

If you are located in the European Economic Area (EEA), United Kingdom, or other countries with similar laws:
– The legal basis for processing your personal data may include your consent, contract performance, or legal obligations.
– You have additional rights under the GDPR including the right to lodge a complaint with your supervisory authority.

13. Copyright

It is our policy to respond appropriately to notices of alleged infringement that comply with the U.S. Digital Millennium Copyright Act (“DMCA”), including by removing or disabling access to material claimed to be the subject of infringing activity.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. Material changes will be posted prominently or notified to you, where required. By using this website, you agree to the terms and conditions in the most updated Privacy Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us at:

Lakefield Veterinary Group
19717 62nd Ave, F103, Kent, WA 98032
Email: info@slvetspecialists.com
Phone: (253) 216-1310

Note: This policy is designed to comply with applicable privacy laws including: California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA); Colorado Privacy Act (CPA); Connecticut Data Privacy Act (CTDPA); Virginia Consumer Data Protection Act (VCDPA); Utah Consumer Privacy Act (UCPA); General Data Protection Regulation (GDPR) (if applicable).